Privacy Policy

Requests for credits or returns must be made within 7 days of delivery of goods. All goods to be returned, whether defective, incorrectly sent or otherwise, must be authorised by Billa Australia Pty Ltd. Please email us using the contact us form to discuss your return and a customer service member will provide you with a Return Authorisation Number and will send a form be included with all goods authorised for return. Billa Australia Pty Ltd will not accept return of any goods:
• Without a Returns Authorisation Number and completed form
• With Price Tags or Markings
• With damaged or soiled packaging
• Outside of the 7 days-from-delivery notice period
• Items supplies on a 'No Return Basis', including but not limited to cosmetics and special order items

Requests for return/credit of goods due to errors in order processing or damaged items will be arranged at the expense of Billa Australia Pty Ltd. Items ordered in error may be accepted for return at the cost to the customer. Your customer service member will advise you of the method of returning goods.


The following criteria MUST be met in order for items to be accepted for return:
• Stock returns for any reason must be notified within 7 days of receipt
• Items must be returned to Billa Australia Pty Ltd within 14 days of receipt, unless otherwise approved by Customer Service Staff
• Items must be properly and securely packed in a box and must be accompanied by the Return Authorisation form issued by Customer Service staff.
• Box must have the sender’s name and address on the parcel.

Unless item is being returned due to damage on receipt, it must be received back by Billa Australia Pty Ltd in original condition. This includes (but is not limited to) ensuring that any price stickers have been removed without damage to labels prior to return. Any damage incurred in transit back to Billa Australia Pty Ltd, due to poor packaging or otherwise, is solely the responsibility of the customer. Items will not be credited if deemed not to be in original condition.

If item is being returned due to change of mind or customer error, all return freight costs are to be covered by the customer.


Please ensure that:
• Authorisation form is completed and put inside box with products
• Items are in original condition with price stickers removed
• All items have been carefully and securely packaged in a box for return. Items in bags will not be accepted for return.
• A clearly printed label with the appropriate Billa Australia Pty Ltd address has been placed on outside of box.
• Sender’s name and address has been clearly printed on outside of box.